BOOK WITH US

Why book directly with us?

1. Guaranteed parity rate online

Find the lowest rates on our website, if you find a lower rate within 24 hours of booking with us we will match your rate (see terms & conditions).

2. No hidden fees

No hidden booking fees added at the last-minute.

3. Ask our Holiday Advisors

Our reservation advisors will assist you to book the best accommodation and selection of activities for you and your family.

4. Best Experience Guaranteed!

From making your reservation, and throughout your stay, our goal is to provide you with the best holiday you can imagine.

Castel Monastero Best Rate Guarantee

Book online with Castel Monastero to get our best rate guaranteed. If you find a better publicly available rate online for the same accommodation on the same dateswith the same conditions, we will match it.

Terms & Conditions

In order to make a valid claim related to the ‘Castel Monastero Best Rate Guarantee’ the claim must satisfy all of the terms and conditions listed in the "Terms & Conditions" below:

The claim must be made to Castel Monastero within 24 hours after making the initial reservation through www.castelmonastero.com and at least 48 hours before the day of arrival. The Castel Monastero Best rate Guarantee does not apply to any reservation made within 48 hours of the day of arrival. The reservation must be made directly on the official Castel Monastero web site, www.castelmonastero.com, and does not include modified or cancelled reservations.

The Castel Monastero Best Rate Guarantee does not apply to reservations booked through other websites. The Castel Monastero is not responsible for any fees, conditions or charges related to any web site other than www.castelmonastero.com.

The Claimed Rate (meaning the lower rate found on another website) must be for the same Castel Monastero accomodation, the same room type (including but not limited to similar room size, location, views, and amenities), the same rate type (including but not limited to meal plan, choice of restaurants, services and facilities), number of adults and children, dates, length of stay and rate rules (including but not limited to cancellation policies).

The Claimed Rate must be bookable on another website. Advertised rates and enquiry only rates do not qualify. The Castel Monastero Best Rate Guarantee does not apply to rates found offline, negotiated corporate rates, commissionable rates, group rates, rates for participants in sports events, conference rates, rates requiring membership in a club or other organization, direct mail or email solicitations or other rates that are not available to the general public. We reserve the right to deny a claim if the availability of the Claimed Rate cannot be independently verified at the time we process the claim.

The Castel Monastero Best Rate Guarantee does not apply to packaged rates. Packaged rates include Hotel accommodations sold as part of a travel package in which the Hotel does not provide all of the services (including but not limited to airfare, airport transfers, car hire or any other amenities).

The Castel Monastero Best Rate Guarantee does not apply to taxes, gratuities, or any additional charges or fees that may apply to your stay.

If the Claimed Rate is in a different currency from the rate booked on www.castelmonastero.com and the rate difference is mainly due to currency exchange calculations, we reserve the right to deny the claim.

A claim can only be submitted via the Castel Monastero website. Claim verification will be made and the result confirmed as soon as possible.

We reserve the right in our sole discretion to determine the validity of any claim and whether it meets the Terms & Conditions. Any dispute arising out of or related to the Castel Monastero Best Rate Guarantee and the Terms & Conditions must be brought in the court of Siena and is subject to the local law. Such dispute must be brought in a party's individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.

 

 

To the extent permitted by law, we reserve the right to revise, amend, supplement, suspend or discontinue the Castel Monastero Best Rate Guarantee at any time in our sole discretion and without prior notice. This will not affect claims which have already been submitted to us in accordance with the Terms & Conditions.

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